Order & Delivery Information
Order Processing
- We process orders within 2-3 business days (excluding weekends and public holidays). Pre-order items are processed within 2-3 business days of arrival in stock.
- Custom products generally take up to 15 business days lead time. The time frames vary depending on each product.
- If you need any assistance with the order, please contact us immediately (must be within 24 hours upon placing your order) at info@aurumbath.com.au or call (02) 8883 5953
- Please note that changes cannot be made to an order after 24 hours.
How does delivery work?
- A delivery fee will need to be charged for every delivery (if required). Please email or call for a quote.
- Generally, items that are kept in stock with our suppliers will take 3-7 business day delivery time frame.
- Please ensure the correct delivery information is provided. We are not responsible for non-delivery due to address errors provided by the customer.
- If goods are required to be redelivered, customer may be required to pay additional delivery fees.
- It’s very important to inspect the goods upon delivery and confirm they match your order within 48 hours.
- For any damaged, missing, or incorrect items, please contact us immediately at (02) 8883 5953 or email info@aurumbath.com.au
Store Pickup
- In-store pickup is available from Monday to Friday between 10am to 3pm at our showroom in Bella Vista. Please contact us to make arrangement.