We process orders within 2-3 business days (excluding weekends and public holidays). Pre-order items are processed within 2-3 business days of arrival in stock.
Custom products generally take up to 15 business days lead time. The time frames vary depending on each product.
If you need any assistance with the order, please contact us immediately (must be within 24 hours upon placing your order) at info@aurumbath.com.au or call (02) 8883 5953
Please note that changes cannot be made to an order after 24 hours.
How does delivery work?
A delivery fee will need to be charged for every delivery (if required). Please email or call for a quote.
Generally, items that are kept in stock with our suppliers will take 3-7 business day delivery time frame.
Please ensure the correct delivery information is provided. We are not responsible for non-delivery due to address errors provided by the customer.
If goods are required to be redelivered, customer may be required to pay additional delivery fees.
It’s very important to inspect the goods upon delivery and confirm they match your order within 48 hours.
